Shipping policy
Shipping Information
At ArbeitGlow, we strive to deliver your art supplies promptly and securely. Please review our shipping policy below for details about delivery times, costs, and other important information.
Shipping Method
We currently offer Standard Shipping for all orders. This service provides reliable delivery with tracking information.
Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or sales events, processing may take slightly longer.
Delivery Time
Standard Shipping delivery times vary by destination:
- Domestic orders: 3-7 business days after dispatch
- International orders: 7-21 business days after dispatch
Please note these are estimates and not guarantees. Delivery may be affected by factors beyond our control.
Shipping Costs
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country
The exact shipping cost will be displayed during checkout before payment.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's progress.
Shipping Restrictions
Some products may have shipping restrictions to certain locations due to:
- Local regulations
- Carrier limitations
- Product characteristics (flammable materials, etc.)
Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you at the email address provided. Additional shipping fees may apply for reshipment.
Contact Us
For any shipping-related inquiries, please email our support team at [email protected]. Include your order number for faster assistance.