Privacy policy

Information We Collect

At ArbeitGlow, we collect the following types of information when you interact with our website:

  • Personal Information: Name, email address ([email protected]), shipping/billing address, and payment details when you make a purchase.
  • Device Information: IP address, browser type, operating system, and device identifiers for analytics and security purposes.
  • Usage Data: Pages visited, products viewed, and interaction patterns to improve user experience.
  • Cookies: We use cookies to remember preferences and analyze site traffic. You can manage cookie settings in your browser.

How We Use Your Information

Your data is used exclusively for legitimate business purposes:

  • Processing and fulfilling your orders for art supplies.
  • Providing customer support via [email protected].
  • Improving our product offerings and website functionality.
  • Sending transactional emails (order confirmations, shipping updates).
  • Complying with legal obligations under GDPR, CCPA, and other applicable laws.

We never sell your personal data to third parties.

Data Sharing & Third Parties

We share information only when necessary with:

  • Payment Processors: To complete transactions (data is encrypted).
  • Shipping Providers: Only the minimum required for delivery.
  • Legal Authorities: When required by law or to protect our rights.

All third parties must comply with our data protection standards.

Data Security Measures

We implement robust security protocols:

  • SSL encryption for all data transmissions.
  • Regular security audits and vulnerability testing.
  • Limited employee access to sensitive data.
  • Secure storage with industry-standard safeguards.

Your Rights

Under GDPR, CCPA, and other privacy laws, you may:

  • Request access to or deletion of your personal data.
  • Correct inaccurate information.
  • Opt-out of non-essential data processing.
  • Lodge complaints with supervisory authorities.

To exercise these rights, contact us at [email protected]. We respond within 30 days.

Data Retention

We retain data only as long as necessary:

  • Order records: 7 years for tax compliance.
  • Customer service inquiries: 3 years after resolution.
  • Marketing preferences: Until you opt-out.

International Data Transfers

For customers outside our primary service region:

  • We use GDPR-compliant transfer mechanisms when data crosses borders.
  • Processing always occurs under this Privacy Policy's standards.

Children's Privacy

We do not knowingly collect data from individuals under 16. If we become aware of such collection, we will promptly delete the information.

Policy Changes

We may update this policy periodically. Continued use of our site constitutes acceptance of changes.

Contact Us

For privacy-related inquiries, email [email protected].