Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most countries. Delivery times vary by location and shipping method selected at checkout.
How long does shipping take?
Standard shipping typically takes 5-10 business days. Express shipping delivers within 2-5 business days. Please note these are estimates and may vary.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Customers are responsible for return shipping costs.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We'll provide return instructions.
Product Information
Are your art supplies lightfast?
Most of our paints and markers are rated for lightfastness. Specific ratings are available in each product's description.
Do you offer student-grade or professional-grade products?
We carry both student and professional quality art supplies. Product descriptions clearly indicate the quality level.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and select digital wallets. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard encryption and never store your full payment details on our servers.
Technical Support
How do I care for my brushes?
Clean brushes immediately after use with appropriate solvents or water. Store brushes horizontally or bristles-up to maintain shape.
What's the difference between acrylic and gouache?
Acrylics dry waterproof with a plastic-like finish, while gouache remains water-soluble and has a matte, opaque appearance.
Can't find your question? Our support team is happy to help at [email protected].